Privacy Policy
Privacy Policy
Last Updated: April 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our manufacturing services.
1. Information We Collect
1.1 Information You Provide Directly
Contact and Inquiry Forms
When you submit contact forms, quote requests, or inquiries on our website, we collect:
- Full name
- Email address
- Phone number
- Company name and position
- Country/location
- Message content and inquiry details
- Any attachments or design files you upload
Order and Manufacturing Information
When engaging our manufacturing services, we collect:
- Business registration details
- Billing and shipping addresses
- Payment information and bank details
- Product specifications and design files
- Technical requirements and preferences
- Communication history and order notes
Newsletter Subscriptions
If you subscribe to our newsletter:
- Email address
- Subscription preferences
- Name optional
1.2 Information Collected Automatically
Website Usage Data
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent
- Referring website
- Geographic location country/city level
- Date and time of access
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and user behavior
- Improve website functionality
- Provide personalized content
2. How We Use Your Information
2.1 Primary Uses
We use collected information to:
Service Delivery
- Process and fulfill manufacturing orders
- Communicate about quotations, orders, and production updates
- Provide customer support and respond to inquiries
- Develop samples based on your specifications
- Coordinate shipping and logistics
Business Operations
- Maintain client accounts and records
- Process payments and manage invoicing
- Conduct quality control and order tracking
- Improve our manufacturing processes and services
Communication
- Send order confirmations and updates
- Provide production status notifications
- Respond to questions and support requests
- Send newsletters and promotional materials with consent
- Share updates about our services and capabilities
Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized access
- Protect our rights and property
- Resolve disputes and enforce agreements
2.2 Marketing Communications
With your consent, we may send:
- Industry news and manufacturing insights
- New service announcements
- Special offers and promotions
- Fabric and product updates
You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
3. How We Share Your Information
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and banking services
- Shipping and logistics coordination
- Fabric and material suppliers for order fulfillment
- Email marketing platforms
- Website hosting and IT services
- Quality inspection services
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified of any such change.
3.3 Legal Requirements
We may disclose information if required to:
- Comply with legal processes or government requests
- Enforce our Terms and Conditions
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergency situations
3.4 With Your Consent
We may share information with other parties when you explicitly consent or direct us to do so.
We Do NOT:
- Sell your personal information to third parties
- Share your designs with competitors
- Use your business information for purposes outside our service relationship
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encrypted data transmission SSL/TLS
- Secure servers and databases
- Access controls and authentication
- Regular security audits
- Employee training on data protection
- Confidentiality agreements with staff
4.2 Limitations
While we take security seriously, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry-standard practices.
4.3 Your Responsibility
Please help protect your information by:
- Using strong passwords
- Not sharing login credentials
- Reporting suspicious activity immediately
- Keeping your contact information updated
5. Data Retention
5.1 Retention Periods
We retain your information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records
Typical Retention Periods:
- Active client data: Duration of business relationship plus 5 years
- Inquiry and quote data: 2 years from last contact
- Order and production records: 7 years for accounting and legal purposes
- Newsletter subscribers: Until you unsubscribe
- Website analytics: 26 months
5.2 Data Deletion
You may request deletion of your personal information, subject to:
- Legal obligations requiring us to retain data
- Legitimate business interests
- Ongoing order fulfillment
- Dispute resolution needs
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
- Access your personal information we hold
- Request corrections to inaccurate data
- Update your contact details and preferences
- Receive a copy of your data in a portable format
6.2 Opt-Out Rights
You can:
- Unsubscribe from marketing emails via unsubscribe link or contact us
- Disable cookies through browser settings may affect website functionality
- Decline to provide optional information
- Request restriction of data processing for specific purposes
6.3 Deletion Requests
You may request deletion of your personal information, subject to legal and contractual limitations. We will respond to requests within 30 days.
6.4 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: [Your Privacy Email]
- Subject Line: “Privacy Rights Request”
- Include your name, email, and specific request
We will verify your identity before processing requests.
7. Cookies and Tracking
7.1 Types of Cookies We Use
Essential Cookies
Necessary for website functionality, including session management and security features. These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website, which pages are most popular, and where improvements are needed.
Functional Cookies
Remember your preferences and settings to enhance your experience.
Marketing Cookies
Track your visits across websites to deliver relevant advertising and measure campaign effectiveness if applicable.
7.2 Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Accept cookies from specific sites
- Delete existing cookies
- Receive notifications when cookies are set
Note: Disabling cookies may limit website functionality.
8. Third-Party Links
Our website may contain links to third-party websites fabric suppliers, shipping carriers, etc.. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
9. International Data Transfers
We are based in Pakistan. If you are accessing our services from outside Pakistan, your information may be transferred to and processed in Pakistan. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.
10. Children's Privacy
Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately for deletion.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page
- Update the “Last Updated” date
- Notify you of significant changes via email or website notice
Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
Privacy Inquiries:
Email: [Your Privacy Email]
Phone: [Your Business Phone]
Address: [Your Business Address], Sialkot, Pakistan
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM PKT
Response Time: We aim to respond to all privacy inquiries within 5 business days.
13. Consent
13. Consent
By using our website and services:
- You acknowledge that you have read and understood this Privacy Policy
- You consent to the collection, use, and disclosure of your information as described
- You agree to our use of cookies and tracking technologies
- You confirm that information you provide is accurate and up-to-date
If you do not agree with this Privacy Policy, please do not use our website or services.